Develop a Customer Service Strategic Plan You Can Use

Put your customer service strategic plan on one page with this template

Download your Customer Service & Support Strategic Plan Template

Build a better customer service strategy for your business.

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    Effective customer service strategic planning connects your enterprise strategy to specific initiatives for your function. Done well, your customer service strategic plan should provide a clear roadmap to deliver on your business goals.

    Use this proven one-page customer service strategy template to:

    • Build a successful customer service strategic plan
    • Communicate your customer service strategy with precision and clarity
    • Secure buy-in from business partners
    • Execute your strategic objectives on time and within budget.

    About Gartner Customer Service Strategic Plan Template

    Gartner Customer Service Strategic Planning Template helps customer service leaders define the roadmap for executing the key actions required to meet their customer service strategic goals in alignment with the enterprise business model and goals. Additionally it helps you create and communicate a clear customer service plan that states where the customer service and support function currently is, where it needs to be, how to get there and how you will measure progress.

    Webinar: 7 Key Trends That Will Impact Your Strategic Planning

    Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. This complimentary webinar will help customer service executives scope key macro and environmental trends that could impact their organization’s business models and customer service strategic planning.
    Watch Webinar