Customer Service & Support Client Success Stories

Learn how Gartner helps customer service and support teams around the world achieve their mission-critical priorities

Client Stories: Transform the Hiring Process

Learn how Gartner enabled a leading Australian university to streamline its hiring process and improve both speed to hire and the quality of the applicant pool.

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How we Helped UGI Utilities Reduce Employee Turnover

Learn how UGI Utilities Inc, a subsidiary of UGI Corporation, utilized Gartner’s Service Rep Experience Survey to keep up with employee satisfaction and reduce turnover within six months.

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Client Stories: Reduce Cost to Serve to Drive Business Value

Discover how Gartner helped this automotive software company reduce cost to serve by improving customer loyalty and reducing customer effort.

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Discover significant cost savings with low risk to the client experience

Learn how Northwestern Mutual implemented an “Intentional Omnichannel” program for managing payments and developed an intentional change management strategy with the help of Gartner.

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