By 2025, 60% of customer success programs will monetize their services to fund their programs.
As organizations navigate economic uncertainty and the customer success function continues to grow in importance, customer service leaders must solidify the foundation of their customer success program to insulate their function from change, scale the function, and efficiently drive growth.
Download our guide to:
- Discover four key pillars to build your customer success foundation
- Establish your scalable customer success funding model
- Develop a customer segmentation and capacity model framework