Effective customer experience management yields higher customer satisfaction, higher repeat purchase rates, and fewer complaints.
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The COVID-19 pandemic and the resulting supply chain gridlock have led to unprecedented changes in both consumer behavior and the ways companies get work done, calling into question existing supply chain quality practices and assurance processes.
Organizations’ ability to survive, adapt and grow in this environment hinges on their ability to respond quickly without sacrificing quality. However, nearly 50% of employees admit to skipping all or part of quality processes as a way to expedite their work.
Quality management must become more predictive, connected, flexible and embedded.
Our research will help companies transform their quality management approach to efficiently and effectively meet customer expectations today and tomorrow.
Gartner’s research and insights help you improve the design and execution of quality management strategy to deliver business value.
Gartner Power of the Profession™ Supply Chain Awards 2023 for breakthrough supply chain innovations inspires supply chain transformation around the globe. Download the latest award winners report to read examples of supply chain excellence in action.
40% of quality leaders struggle to reduce overall cost of quality. Follow three simple steps to reduce cost of quality in your organization.
Discover 8 quality management trends to learn how they will affect the value, scope, governance, and application of your quality management by 2025.
Rebuild your underlying culture to live and breathe quality values. Explore the
4 highest-impact drivers on creating a culture of quality.
Ensure you select the best quality management software (QMS) for your organization. Follow 4 steps to ensure the right requirements, functionality, vendor support and integration.
Explore what Gartner for Supply Chain can do for you
Gartner supply chain insights helps supply chain quality leaders realize their goals with strategies, best operational practices and innovations.
Following a heavy cost-reduction mandate, a large enterprise packaging company wanted to reduce costs in its quality function but was unsure of where to start. Learn how Gartner helped the client identify global and site-specific cost drivers to focus on in order to achieve the greatest cost improvements.
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Continuous quality improvement (CQI) is a methodology for continuous improvement of the quality of an enterprise’s products, services or internal processes.
Total quality management (TQM) is a management approach that focuses on continuous improvement. Organization engage all members to focus on improving processes and products to increase customer or user satisfaction. There are many strategies, tools, and techniques that organizations may leverage in this approach.
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