Gartner Research

Scalable Business Operations for Tech CEOs Primer for 2023

Best practices to attract and retain talent, manage operations, predict finances, and measure KPIs effectively.

Analyst: Mark Petty

Aside from revenue growth, attracting and retaining talent is the most important need of tech CEOs. Top performers take fewer days to hire talent and are 41% better at retaining talent as per the 2022 Gartner Tech CEO Talent Survey. 

Gartner’s tools and research help tech CEOs answer the following questions:

  • How do I build an organization that will support scale?

  • How do I get out of my own way and delegate more?

  • How should I budget for growth, operations or R&D?

  • How do we avoid communication breakdowns?

  • How do I hire top-performing talent more quickly?

  • How do I build the right leadership team?

  • Which key performance indicators (KPIs) should I be monitoring?

  • Which organization chart should we have?

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Strategies to achieve scalable business operations.

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