Overcome the Retail Banking Talent Shortage

Redesign work to help frontline support with customer empowerment.

With burnout and attrition rates rising in retail banking, financial service leaders must take a more targeted approach toward redesigning work to create a high-performing workforce, improve engagement levels and offset productivity loss due to talent attrition.

Download this research to:

  • Identify ways to retain and improve frontline performance
  • Find ways to redesign frontline work to support customer financial empowerment
  • Learn three ways for enabling the frontline to support customer empowerment

 

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    About the Research

    This research is based on data gathered by the 2022 Gartner Financial Services Frontline Productivity Survey conducted online from January 2022 to March 2022, which surveyed 837 frontline employees from the banking and insurance industry. The respondents of this survey included relationship managers, wealth managers, investment managers, insurance agents, insurance brokers, retail and insurance contact/call center employees, and other client-facing roles and employees who are full-time employees working in organizations with more than $50 million in annual revenue from the banking and insurance industry.